Frequently Asked Questions
Unsure exactly how many people are in your group?
Please schedule on the lower limit of expected attendance when booking a private session: We recommend registering 80% of your expected headcount. We’re super flexible about increasing the number of participants (we’ll charge the difference after your experience), but it’s troublesome when you overestimate! You’re entitled to a refund for a maximum of 3 ‘no-shows’ regardless of group size.
How long are the classes?
All experiences are 3 hours in duration.
Can people in our group make different items?
No. A private group must select one curriculum (no mix and matching) but each person will make his/her own item to take home.
Do I need to have prior experience?
No experience required! The vast majority of our students have never held a hammer, and they all do great. Our experiences are accessible to all ages, genders, backgrounds, physicality, and interests. Think you’re too weak or uncoordinated for our classes? You’re mistaken. Give us the opportunity to surprise you.
How old do kids need to be to join?
Ages 6+, though we ask parents to use their discretion.
Can I share my project with someone else?
Any two people may register for one reservation/seat if they’d like to make a single item together.
Is there parking?
Plenty of free onsite parking!
How accessible are you for disabilities?
Accessible for a wide range of physical disabilities/injuries/sickness: Please inquire if you have concerns and please provide a notice of special needs upon registration.
Can I watch without participating?
You’re welcome to stay and watch if you’re not participating but would like to join someone who is. We have seating in our lounge section.
Do you have any snacks available?
Water and light snacks (chips, chocolate, nuts, crackers, etc.) are complimentary for all attendees.
Can we bring our own food or snacks?
Attendees are welcome to bring their own food and beverages: There’s plenty of space to eat safely in the shop.
How do I get my item home? Is it allowed on a plane?
The only item you may fly with as carry on is the bottle opener. All other items must either be placed in checked luggage or mailed.We’re happy to ship your item(s) for you: $10/box; each box can fit at least 10 items; expect ~5 days from class date to delivery.
Should I bring any special gear/equipment?
No. All necessary safety gear is provided at the shop.
What should I wear?
- CLOSED TOED SHOES (sneakers are fine but absolutely no sandals, flipflops, high heels, etc.)
- Cotton pants (jeans) preferred but shorts, leggings, skirts are acceptable.
- Short OR long sleeve cotton tee shirts recommended. We recommend avoiding synthetics, but don’t panic if you forget.
- We have extra jeans available for men and women at various sizes at the shop.
What is your cancellation policy?
Full refund for cancellations made 8 or more calendar days prior to class date; Cancellations made 7 days or fewer to class date may choose between 50% refund or rescheduling at no cost.
Do you offer military/NPO/youth discounts?
We offer military, NPO, and youth discounts. Please reach out for details.
Can I customize my experience?
We can customize an experience if you have particular time/budget/interest constraints. Please contact us and provide details.